Article first published on businesslive.co.za on 29 October 2021, written by Paula Sartini
Customer privacy is a term we have become all too familiar with as the Protection of Personal Information Act and the General Data Protection Regulation have come into effect. Ho...
The pandemic has chan...
Article first published on businesslive.co.za, written by Paula Sartini, 7 October 2019 | see article here
Article first published on businesslive.co.za, 11 November 2020 | see article here
Customer experience is the driving force behind every business, as it gives companies a competitive edge that earns loyalty and attracts new customers. However, getting it right can be a challenge, particularly as...
Article first published on Financial Mail Redzone, written by Paula Sartini, 7 September 2020 | See article here
THE IMPLICATIONS OF CUSTOMER PRIVACY FOR MARKETING DEPARTMENTS
Customer privacy is under the spotlight as SA follows in the footsteps of Europe with its General Data Protection Regulat...